“Banking is rapidly becoming more omnichannel, and FIs need to be sure they can safeguard customers across all the products through which they access their financial services,� according to the May 2020 FI Fraud Decisioning Playbook, produced by PYMNTS and sponsored by Simility. Consumers now demand choice, flexibility and convenience...
Deep Dive: Preventing Fraudsters From Exploiting FIs’ Omnichannel Blind Spots
Consumers want omnichannel banking access so they can easily switch between in-person branch visits, call center services and mobile apps as needed. They might pop into bank branches near their offices to grab cash, for example, then use mobile apps during their subway rides home to check their account activity....